Frequently asked questions

Yes. Leave quantity blank if it is not known yet. Describe the equipment and model or operating requirements so the team has a starting point.

No. The reference confirms that the website received your inquiry. Price, configuration, availability and delivery still need to be agreed with the sales team.

Send the complete model code or operating requirements, quantity if known, and destination. Add drawings, nameplate photos and any inspection or documentation requirements.

Request a quote for the configuration and quantity you need. Include your requested delivery date and destination, and confirm availability and shipping details before ordering.

The inquiry form supports photos and PDF files when uploads are available. The form shows the current file limits. You can also email the files to [email protected].

Choose Continue to inquiry in the tool, then review the attached brief and complete the form. Moving the brief to the form does not submit it. Keep the same tab open; refreshing clears the carried brief and selected files.

The document library contains series PDFs. Use the model-code table and drawing for the exact configuration, and confirm the applicable revision before ordering.

No. It estimates quantities such as flow and power from your inputs. Check the result against the exact pump’s operating limits, efficiency data and installation requirements.

No. Check the complete model code, shaft, mounting, rotation, ports and operating duty. A series name alone does not confirm compatibility.

Provide the required flow and pressure, shaft speed, fluid, duty cycle and installation details. Mark any estimates or unknown values so they can be reviewed.

State which assembly or service part you need, with the full pump code and the section involved. A cartridge request also needs a check of the existing pump and the reason for replacement.

Identify each pumping section, its flow and pressure requirements, and which functions operate together. Include the full assembly code and outlet arrangement for an existing pump.